Early check-in is possible based on availability. Late check-out is possible based on availability. Please let us know your request in advance. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

‍

Yes.

Drop-off 8:00 AM - 11:00 AM → Delivery 6:00PM

Drop-off 11:00AM- 5:00PM → Delivery 10:00AM next morning.

For more details regarding specific items and prices, please refer to the laundry slipplaced in the room.

‍

Please refrain from wearing tank tops, flip-flops and slippers.

‍

All the restaurants except the bar on the top floor are children-friendly. CLOUDS Bar & Dining is children-friendly until 6pm but exclusive to adults after 6pm. Seala Brasserie and Lounge on 4F is the most popular restaurant among the families as there is a dedicated kids corner with kids menu.

‍

Cancellation made by two days prior to the booked date won’t be charged.

Cancellation on the previous day: 20% of room charge.

Cancellation on the day: 100% of room charge.

No-show: 100% of room charge.

‍

We have a dog-friendly plan. Dog that can stay with guest per room is limited to one small-breed dog whose weight is 10kg or less. We have terms and conditions for the dog-friendly plan which requires your signature for approval in advance.

‍